Forethought Solve is an artificial intelligence solution focused on automating customer support interactions by providing automated responses and guided resolutions to customer inquiries. It is designed to operate within customer service environments where large volumes of repetitive questions need to be handled efficiently.
The tool is primarily used by customer support teams to deflect tickets and reduce manual workload by resolving common issues without human intervention. Forethought Solve integrates with existing helpdesk and support platforms, enabling automated handling of incoming requests across support channels.
It is typically adopted by mid-sized to large organizations seeking to improve operational efficiency while maintaining structured and consistent customer support processes. The solution is positioned as an automation layer that complements human agents rather than replacing them.
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It is used to automate and resolve customer support inquiries using AI.
No, it is designed to automate common requests while supporting human agents.
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