Zowie is an artificial intelligence platform focused on automating customer support interactions through conversational workflows and predefined logic. It is designed to handle common customer requests and repetitive inquiries while supporting human agents for more complex cases. The tool operates within existing customer service environments and connects to digital communication channels used for support.
Zowie is typically adopted by customer support teams managing moderate to high volumes of inbound requests. Organizations use the platform to standardize responses, reduce manual workload, and improve operational efficiency without fully replacing human agents.
The solution integrates with customer support systems and is positioned as an automation layer that complements existing helpdesk workflows rather than a standalone support system.
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Zowie is used to automate and manage customer support interactions using AI.
No, it is designed to automate routine interactions while supporting human agents.
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